Not receiving registration email?
If you haven't received your registration or login email, please check:
- •Spam/Junk folder - Emails sometimes get filtered here
- •Promotions/Updates folder (Gmail users)
- •Email address - Make sure you entered it correctly
Tip: Add our email to your contacts to ensure future emails arrive in your inbox.
Getting Started
Add to Home Screen (iOS)
- Open the app in Safari browser
- Tap the Share button (square with arrow pointing up)
- Scroll down and tap "Add to Home Screen"
- Tap "Add" in the top right
- The app icon will appear on your home screen like a native app
Add to Home Screen (Android)
- Open the app in Chrome browser
- Tap the Menu button (three dots in top right)
- Select "Add to Home screen" or "Install app"
- Tap "Add" or "Install"
- The app icon will appear on your home screen
Benefits: Quick access, full-screen experience, and notification support (when enabled).
Frequently Asked Questions
Is my data private?
Yes, your journal entries, check-ins, crisis plan, and progress data (including streaks and analytics) are completely private and only visible to you. Community posts can be shared anonymously if you prefer.
Your Personal Data: Your crisis safety plan, daily check-in streak, mood analytics, and journal entries are kept strictly private. Only you can access this information - it's designed as your personal toolkit for mental wellbeing.
Safety Monitoring: For your safety and the protection of our community, all community posts, replies, and direct messages are automatically monitored for concerning content related to self-harm, suicide, and other crisis situations. If such content is detected, our admin team will be alerted and may reach out to offer support and resources. This monitoring helps us ensure the wellbeing of all users and fulfills our duty of care.
How do daily check-ins work?
Check-ins let you track your mood and reflect on your day. You can complete one check-in per day, and view your history to see patterns over time.
What is "Reach Out"?
Reach Out lets you share your location to request peer support from nearby community members. It's not for emergencies - use crisis services for urgent help.
Can others see my journal?
No, your journal is completely private and only visible to you. It's a safe space for personal reflection.
How do I post anonymously?
When creating a community post or reply, simply check the "Post anonymously" option. Your identity will be hidden from other users.
Who can see who's online?
All users can see the count of online members and their usernames. This helps build community connection while maintaining privacy.
Can I edit or delete my posts?
Currently, community posts cannot be edited after posting. Please contact us if you need to remove content urgently.
Is this a replacement for therapy?
No, this app is for peer support and self-reflection. If you need professional help, please contact a mental health professional or crisis service.
Who can I contact for support?
Reach out through our social media channels linked at the bottom of this page. For urgent matters, please use the crisis services listed below.
How do I delete my account?
Please contact us through our social media links to request account deletion. We'll process your request promptly.
Need Immediate Help?
If you're in crisis, please reach out to professional support:
Samaritans: 116 123 (UK, 24/7)
CALM: 0800 58 58 58 (5pm-midnight)
Shout: Text "SHOUT" to 85258
Emergency: 999 / 112